Notices tagged with custserv

Roy Atkinson

Reminder - @CustServGreeter doesn't appear except in these chats. Follow @RoyAtkinson for tweets. Thanks. #custserv

Uncle Bill

Only YOU can prevent #custserv fires!! RT @colinsataylor: U can't do fire prevention if u r always putting out #custserv fires

Jeffrey J Kingman

Q4 What is the company’s customer service level goal? Are all your employees are equally trained in these processes? #custserv #custserv

Flying With Fish

Someone remind me not to hijack #custserv with my issues related to #ATT ... I'll try and stay on topic ... probably

Vala Afshar

Employee retention is a strong indicator of how a company views its customer service function. #custserv

Roy Atkinson

Follow and participate in tonight's #custserv chat by searching on the #custserv hashtag or at http://tweetchat/room/custserv

Roy Atkinson

Topic for tonight's #custserv chat: "Strengths and weaknesses of customer service." w/ @MarshaCollier 9 PM ET/ 6 PM PT

Roy Atkinson

Topic for tonight's #custserv chat: "Strengths and weaknesses of customer service." w/ @MarshaCollier @JeffreyJKingman 9 PM ET

Jeffrey J Kingman

Topic for Tuesday 4/17 #custserv chat: "Strengths and weaknesses of customer service." w/ @MarshaCollier @MarshaCollier 9 PM ET

Michael Ludwig

Just had a great conversation w/ @SamsungJessica from @SamsungSupport regarding my #custserv issues. My faith in the brand has been restored

Roy Atkinson

Topic for Tuesday 4/17 #custserv chat: "Strengths and weaknesses of customer service." w/ @MarshaCollier @JeffreyJKingman 9 PM ET

Jeffrey J Kingman

Q8: Are the risks of inadequate B2B service higher than B2C? #custserv #custserv

Jeffrey J Kingman

Q6: Do the expected outcomes of B2B make service more difficult or easier? (Contract vs. expectation) #custserv

Jeffrey J Kingman

Q4: Is B2B more cyclical - repeating over a known lifecycle more than B2C? #custserv

Michael Ludwig

At the end of they day both B2B and B2C are both your customers... If you want them coming back, you will treat them like gold. #custserv

Jeffrey J Kingman

Tonight's chat topic: "Main differences between b2b and b2c customer service" w/@RoyAtkinson @MarshaCollier 9 PM ET #custserv

Kate Nasser

Join #custserv chat tonight at 9pm EDT -- w @MarshaCollier & many customer service believers.

Roy Atkinson

Tonight's chat topic: "Main differences between b2b and b2c customer service" w/ @JeffreyJKingman & @MarshaCollier 9 PM ET #custserv

Jeffrey J Kingman

Q8: What actions do you take if your customer satisfaction is down? #custserv #custserv

Jon Hardie

I think that it's critical to hear from folks who are most unhappy = learn the most = defuse collateral damage = really listen #custserv